bh99o Privacy Policy — How We Handle Your Data

Introduction

bh99o ("the Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at bh99o.org. In the course of providing our services to players in Bangladesh and internationally, bh99o collects, stores, and processes certain personal data. This Privacy Policy ("Policy") sets out the categories of personal data we collect, the purposes for which we use that data, the conditions under which we may share it, the security measures we apply to protect it, and the rights available to you as a data subject.

By registering an account on bh99o or by continuing to use the bh99o platform after the effective date of this Policy, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you must not use the bh99o platform.

Our Privacy Commitments at a Glance

These six principles summarise how bh99o approaches the privacy of every player on the platform. Full detail is provided in the sections below.

1. Information We Collect

bh99o collects personal data in three principal ways: directly from you when you register or use the platform, automatically through technical means as you interact with the site, and in limited cases from third parties such as payment processors and identity verification providers. The categories of data we collect are set out below.

Registration and Account Data

• Full name, date of birth, and gender as provided during registration.
• Contact details including mobile number, email address, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other cities and districts).
• Username and encrypted password hash (we never store your password in plain text).
• KYC verification documents such as National ID card, passport, driving licence, or utility bill as required to verify your identity and age.

Financial and Transaction Data

• Payment method identifiers (e.g. bKash mobile number, Nagad account reference, bank account number) — we do not store full card numbers or mobile banking PINs.
• Deposit and withdrawal history including transaction amounts in BDT, timestamps, and payment method used.
• Betting and gaming history including game titles played, wager amounts, outcomes, and bonus usage.

Technical and Usage Data

• IP address, device type, operating system, browser type and version, and screen resolution collected at login and during active sessions.
• Session logs including login timestamps, pages visited, games launched, and session duration.
• Cookie identifiers and similar tracking data as described in the Cookies section of this Policy.

2. How We Use Your Information

bh99o uses the personal data it collects solely for the purposes described below. We do not use your data for purposes incompatible with those stated at the time of collection without first obtaining your explicit consent.

• To create and manage your bh99o account, verify your identity, and provide customer support when you contact us.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to fulfil our financial record-keeping obligations.
• To conduct age and identity verification as required under responsible gaming obligations and applicable anti-money-laundering requirements.
• To detect, investigate, and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited conduct on the bh99o platform.
• To personalise your experience on the bh99o platform, including displaying game recommendations, tailored promotions for events such as BPL and IPL, and relevant responsible gaming messaging based on your activity.
• To send you service communications such as account confirmations, security alerts, transaction receipts, and updates to this Privacy Policy or the Terms and Conditions.

3. Legal Basis for Processing

bh99o processes your personal data only where we have a valid legal basis for doing so. The legal bases we rely upon are as follows:

• Contract performance: processing necessary to create your account, accept your bets, and pay your winnings — without this processing, bh99o cannot provide its services to you.
• Legal obligation: processing required to comply with applicable anti-money-laundering laws, age verification requirements, and regulatory obligations including the retention of financial records.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming enforcement, and internal analytics that help us improve the platform — where these interests are not overridden by your own privacy interests.
• Consent: processing for marketing communications and non-essential cookies, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

4. Sharing Your Personal Data

bh99o does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipient, strictly where necessary and under appropriate contractual protections:

• Payment service providers (including bKash, Nagad, Rocket, and banking partners) — shared only to the extent necessary to process your deposits and withdrawals.
• Identity verification and KYC service providers — shared to the extent necessary to verify your age and identity in compliance with applicable regulations.
• Regulatory and law enforcement authorities — where bh99o is required by applicable law or a valid legal order to disclose personal data, for example in connection with an anti-money-laundering investigation.
• Game content providers (such as Pragmatic Play, Evolution Gaming, and Spribe) — shared only to the extent necessary to authenticate your session and deliver the game content you have requested.

5. Cookies and Tracking Technologies

bh99o uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit bh99o.org. We use the following categories of cookie: strictly necessary cookies (required for the platform to function and cannot be switched off), functional cookies (remember your preferences such as language and currency), analytics cookies (used to understand how players use the platform so we can improve it), and marketing cookies (used to measure the effectiveness of promotional campaigns, where you have consented to this).

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent the bh99o platform from functioning correctly. All cookies placed by bh99o expire either at the end of your browser session (session cookies) or at a fixed expiry date set at the time the cookie is placed (persistent cookies). bh99o does not use cookies to collect sensitive personal data such as financial account details or passwords.

6. Data Security

bh99o takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and bh99o.org, encrypted storage of all sensitive account data at rest, two-factor authentication (2FA) available on all player accounts, access controls restricting internal access to personal data on a strict need-to-know basis, and regular security audits and penetration testing of our platform infrastructure.

While bh99o takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. bh99o cannot guarantee the absolute security of data transmitted to or from the platform. You are responsible for keeping your account login credentials confidential and for notifying bh99o immediately at [email protected] if you believe your account has been compromised.

7. Data Retention

bh99o retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil the purposes set out in this Policy, or as required by applicable law. The specific retention periods we apply are as follows: account registration data and KYC documents are retained for the duration of your account plus 5 years from account closure, financial transaction records (deposits, withdrawals, and betting history) are retained for 7 years from the date of the transaction in accordance with anti-money-laundering regulations, customer support correspondence is retained for 3 years from the date of the last interaction, and analytics and usage data in anonymised or aggregated form may be retained indefinitely.

8. Your Rights Over Your Personal Data

As a data subject, you have the following rights in relation to the personal data bh99o holds about you. To exercise any of these rights, please contact bh99o at [email protected] with the subject line "Data Rights Request".

• Right of access: you have the right to request a copy of the personal data bh99o holds about you and information about how it is being used.
• Right to rectification: if any of the personal data bh99o holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: in certain circumstances you have the right to request that bh99o delete the personal data it holds about you, subject to any overriding legal obligation to retain it.
• Right to restriction of processing: you have the right to request that bh99o restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to object: where bh99o processes your personal data on the basis of legitimate interests, you have the right to object to that processing. bh99o will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to data portability: where processing is based on your consent or on the performance of a contract, you have the right to receive the personal data you have provided to bh99o in a structured, commonly used, and machine-readable format.

bh99o will respond to all data rights requests within 30 days of receipt. In cases of complexity or where a large number of requests have been received simultaneously, this period may be extended by up to two additional months, of which bh99o will notify you within the initial 30-day window. Exercising your rights is free of charge in most circumstances.

9. Children and Minors

The bh99o platform is strictly prohibited for use by any person under the age of 21. bh99o does not knowingly collect or process personal data from persons under 21 years of age. Age verification is a mandatory step in the bh99o account registration process and is reinforced through KYC document checks conducted before any withdrawal is processed.

10. Third-Party Services and External Links

The bh99o platform integrates with third-party services including game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, PG Soft, Spribe, and NetEnt), payment processors (including bKash, Nagad, and Rocket), and identity verification services. These third parties may collect and process personal data independently of bh99o in accordance with their own privacy policies. bh99o is not responsible for the privacy practices of third-party service providers.

bh99o is not responsible for the content, privacy practices, or data handling of any external website. The presence of a link or reference to an external service on bh99o does not constitute an endorsement of that service's privacy policy. Players are encouraged to review the privacy policies of any third-party service they interact with in connection with their bh99o account.

11. Changes to This Privacy Policy

bh99o reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the structure and services of the bh99o platform. When material changes are made to this Policy, bh99o will notify registered players by email or in-platform notification and will publish the revised Policy on this page with an updated effective date.

Your continued use of the bh99o platform after any such update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must stop using the platform and close your account. bh99o recommends that you review this page periodically to remain informed of the current version of the Privacy Policy.

12. Contact and Data Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or bh99o's handling of your personal data, please contact the bh99o data team in writing. We aim to respond to all privacy-related enquiries within 5 business days.

bh99o is committed to being transparent about how it handles personal data. We believe that clear, honest privacy practices are a foundation of the trust players place in any platform. This Policy reflects that commitment — and we update it whenever our practices change so that you always know exactly how your data is being used.